Support
One person reads this inbox, so ask directly and you will get an answer rather than a ticket number.
Answers to the usual ones
Photos taken with no signal
The phone keeps them and uploads when it can. If you close the app mid-job, nothing is lost — the queue resumes when you open it again or when the connection comes back.
The client link expired
Links are time-limited on purpose. Open the job in Jobshot and create a new one — it takes a click and the old link stays dead.
Getting the originals out
Any job page has a “Download ZIP” button: the original files plus a text file of the notes.
Adding the whole crew
There is no per-user price, so add as many people as you like: Crew → “Add to the crew”, and each person gets their own address and password. Their photographs are labelled with their name. One company, one plan, however many people. To take someone out — a mistyped address, or somebody who has moved on — press “Remove” beside their name: their access stops on every device, including a phone already signed in, and the photographs they took keep their name.
Removing a photograph
Open the job and press “Delete” under the photo. The original file goes with it, and a client link that showed that photo stops showing it. Deleting is never a paid feature.